Now, I don’t want to paint everyone at Veterans’ Affairs Canada with the same brush. Like most government agencies, there are, no doubt, many long-suffering and hard working people working there. And given the nature of the service they are providing it likely attracts a lot of people who want to do their best for Canada’s former soldiers. That said, it is a government agency.
I was in the presence of a veteran today who had served in combat and taken fire for this country. He was studying for a new career and mentioned that he was unable to drive because of the condition of his leg. A specially outfitted car with hand controls is too expensive for him and while he has medical documents showing that the condition of his leg is a result of his service, VAC claims it isn’t so they won’t help him. So he is now in conflict with them. Or with us I should say, as it is our society which gives higher priority to trivial expenditures than to helping an extremely employable former serviceman achieve the mobility he needs. We would rather pay him welfare and unemployment for years while bureaucrats push him to take crappy but locally available jobs just to get him out of their jurisdiction for a few months.
Helping him get the car would be the moral thing to do (he is a veteran), the ethical thing to do (he has the medical documentation) and the financially reasonable thing to do, as it would save on other expenses that would not get racked up. Since it would be moral, ethical and reasonable/fiscally responsible, it’s not something government will do without a fight.
Even where you actually have good, intelligent and caring people in a branch of government it will never be able to act sensibly or compassionately. Like corporations, governments are simple collective organisms like slime molds or biofilms. Unlike corporations, government departments have nothing to measure success by and can only seek to expand not improve.